Frequently Asked Questions (FAQs)

What is Modalerts.com and how does it work?

Modalerts dotcom is an online platform that allows customers to purchase medication, including Modafinil, online. Our platform connects customers with the safest medium that dispense legitimate medication that are of top notch quality and is manufactured by reputable manufacturers.

How can I place an order on Modalerts dotcom?

Customers can place an order by creating an account, selecting the medication they wish to purchase. Payment can be made through our secure checkout process.

How will my order be shipped?

Orders will be shipped via a reputable and reliable shipping service. Tracking information will be provided to customers once the order has been shipped. 

USPS Tracking (For customers ordering from United States)
Australia Post Tracking (For customers ordering from Australia)
Royal Mail Track and Trace (For customers order from UK)

Please Click Here to learn more about Shipping

What is your return and refund policy?

Customers can return medication within 30 days of purchase as long as it is unopened and unused. Refunds will be issued to the original method of payment.

Please Click Here to learn more about Refunds and Reships

How can I know that my personal information is safe with Modalerts?

Modalerts dotcom takes the security of our customers’ personal information seriously. We use industry-standard encryption methods to protect all personal information, including credit card information, during transmission and storage.

Can I track my order?

Yes, customers will receive tracking information via email once their order has been shipped. You can also track your order by logging into your account on the Modalerts website.

What if I receive the wrong medication or my medication is damaged during shipment?

Modalerts takes great care in packaging and shipping our customers’ orders. If you receive the wrong medication or your medication is damaged during shipment, please contact our customer support team immediately at customersupport@modalerts.com

Can I change or cancel my order once it has been placed?

If you need to change or cancel your order, please contact our customer support team as soon as possible at customersupport@modalerts.com

We will do our best to accommodate your request, but please note that once an order has been shipped, we cannot cancel or change it.

What forms of payment do you accept?

We accept all major Credit/ Debit Cards and E Check (For US customers Only


What if I have a question that is not answered on the FAQs page?

If you have a question that is not answered on the FAQs page, please Contact Us and we will be happy to assist you.


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